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Home > Cabinet Hardware FAQs
 

Cabinet Hardware FAQs

 
Q: How do I know what size of cabinet pull or handle to order?
A: The most important measurement for cabinet pulls is the distance between the screw holes, which is called the center to center distance (or the C to C). The most popular center to center sizes are 3" or 96 mm (about 3-3/4").  Cabinet pulls are getting larger and many new kitchens include pulls that have center to center distances of 128mm (almost 5") or more.
 
 

Q: How do you ship your orders?

A: Almost all of our orders are shipped via USPS Priority Mail. Orders shipping to Alaska, Hawaii, US Territories or International locations are subject to additional fees and/or shipping charges. These shipments may be shipped by another method such as UPS 2nd Day Air. We also offer expedited shipping services upon request.
 
Q: How long does it take to receive an order from you?
A: We carry a large inventory of nearly 100% of our items. Therefore, we ship your order by the next business day.  If we do not have your product in stock, we will inform you how long it will take to ship the product. Once the product is shipped it will take from 2 to 7 business days to arrive based on your location. The lead time and shipping time applies only to orders shipping within the continental United States. 
 
Q: Will I get an email confirmation? 
A: We e-mail a confirmation of your order as soon as it is placed. Once the order has shipped out we will send another e-mail with a PDF file invoice to show the order has been billed to your credit card. Our e-mail confirmations are automatically generated from our Internet server, so please do not respond to these e-mails since they do not get back to us. If you do not see an e-mail confirmation from us, the e-mail has either gone into a junk mail or SPAM folder or the e-mail address was entered incorrectly on the order.
 
Q: What is oil rubbed bronze?
A: "True" oil rubbed bronze is a "living" finish that will change over time. Unlike other finishes (like brass or chrome) there is no standard oil rubbed bronze finish. Oil rubbed bronze is manufactured using a process where the finish is applied over brass. This is why there are different shades of oil rubbed bronze and why oil rubbed bronze finishes will never truly be the same. The process varies for each manufacturer and therefore the finish will vary even more from one manufacturer to another.
 
Q: What are the different ways that I can order from you?
A: Our website was designed to allow easy access to each of the ways that you can order our products. After browsing our website you can use any of the ordering methods listed below.
 
We accept PayPal, Visa, Master Card, checks and money orders (contact us for other payment methods). Please make checks payable to The Designers Collection LLC.  The Designers Collection LLC uses www.designerknobsandpulls.com as its e-commerce website.  PayPal and credit card orders will be processed and shipped more quickly than other forms of payment. The personal attention our customer service representatives (your personal shoppers) ensure that your order is processed and shipped quickly and correctly. 
 
ORDER ONLINE 
All of our products can be ordered directly from our website using the order form on our secure server. All order totals are displayed in US currency. 
 
Note: Orders placed on our website can only be processed for the 48 contiguous US states. A sales representative will contact all Hawaii, Alaska and international customers to determine how to ship your order. 
 
ORDER BY PHONE 
All the products on www.designerknobsandpulls.com can be ordered directly by calling our Toll Free Order Hotline during our normal business hours. All prices quoted are in US currency. 
 
Order Hotline call: 1-615-481-6035; Canada call 1-615-481-6035
 
Our normal business hours are Monday thru Friday, 8:00 a.m.-7:00 p.m. Central Time
 
ORDER BY FAX 
All the products listed on www.designerknobsandpulls.com can be ordered by using our FAX number. A customer service representative will contact you with an order total once we've received your order.  All prices quoted are in US currency. 
 
Call us to FAX your order requests to: 1-615-481-6035
 
Please include the following information in your FAX order request:
 
Your full name 
Business name (if any) 
Business federal tax number (if applicable)
Address to ship to 
Billing address (may be the same)
Phone number 
e-mail address
Payment method (PayPal, Visa, MasterCard) 
Card number, Expiration date and name on card 
Ordering Information 
Product Number, Quantity & Description of each item 
Provide special shipping instructions (if any) 
 
ORDER BY MAIL 
All the products on www.designerknobsandpulls.com can also be ordered by mail. A customer service representative will contact you with an order total once the order is received. All prices quoted are in US currency. If you are paying by check or money order, please make it payable to The Designers Collection.
 
Please mail your order requests to:
The Designers Collection LLC
649 Tapatio Lane
Kissimmee, FL 34759
 
 
Please include the following information in your order request:
 
Your full name 
Business name (if any) 
Business federal tax number (if applicable)
Address to ship to 
Billing address 
Phone number 
e-mail address
Payment method (PayPal, Visa, MasterCard)
Card number, Expiration date and name on card 
Ordering Information 
Product Number, Quantity & Description of each item 
Special shipping instructions (if any)